Order Processing & Handling
All orders are processed within 1–2 business days (Monday–Friday). Orders are not processed or shipped on weekends or major U.S. holidays.
If we experience a high volume of orders, processing times may be slightly delayed. We will notify you by email if your order is significantly delayed.
Shipping Times
| Service | Estimated Transit Time |
|---|---|
| Standard Shipping | 3–5 business days |
| Total Delivery Time | 4–7 business days (handling + transit) |
Shipping times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or peak seasons.
Shipping Costs
FREE shipping on all orders within the United States. No minimum purchase required.
Shipping Carriers
We primarily ship via FedEx and DHL. Carrier selection depends on your location and package size. Once your order ships, you will receive a confirmation email with carrier details and tracking information.
Tracking Information
You will receive a tracking number via email within 24 hours of your order shipping. Tracking updates may take 24–48 hours to appear after shipment. You can track your package using the link provided in your shipping confirmation email.
Shipping Restrictions
We currently ship to United States addresses only. All prices are in USD ($).
Delivery Address Restrictions:
- P.O. Boxes: We do not ship to P.O. Box addresses.
- Military Addresses (APO/FPO): We do not ship to APO or FPO addresses.
Please provide a physical street address for delivery.
Customer Service Hours
- Open: Monday–Friday, 9:00 AM – 5:00 PM (PST)
- Closed: Saturday, Sunday, and major U.S. holidays
Holidays & Peak Season
During holidays and peak shopping seasons, processing and transit times may be longer than usual. We will do our best to notify you of any significant delays. We appreciate your patience during these busy periods.
Lost, Damaged, or Delayed Shipments
If your package is lost, damaged, or significantly delayed, please contact us at support@happywalk.shop and we will assist you in filing a claim with the carrier. While we are not liable for carrier delays, we will do our best to help resolve any shipping issues.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: support@happywalk.shop
- Phone: (909) 394-3338
- Address: 844 W Arrow Hwy Unit B, San Dimas, CA 91773