Frequently Asked Questions
Got questions? We've got answers! Browse our most commonly asked questions below. Still need help? Contact us at support@happywalk.shop.
📦 Orders & Shipping
How long does shipping take?
Here's our full shipping timeline:
| Handling Time | 1–2 Business Days |
| Shipping Time | 3–5 Business Days |
| Total Estimated Delivery | 4–7 Business Days from Order Date |
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50 within the United States.
How do I track my order?
Once your order ships, you'll receive a tracking email with your tracking number. You can also reach us at support@happywalk.shop with your order number and we'll help you track it.
Can I change or cancel my order?
Orders can be changed or cancelled within 24 hours of placing them. Please contact us immediately at support@happywalk.shop or call +1 909-394-3338.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, in original condition, and in original packaging.
How long does a refund take?
Once we receive your returned item, your refund will be processed within 5 business days back to your original payment method.
How do I start a return?
Email us at support@happywalk.shop with your order number and reason for return. We'll send you return instructions within 24 hours.
Are returns free?
Return shipping is free for defective or incorrect items. For size exchanges or change of mind, a small return shipping fee may apply.
👟 Sizing
How do I find my correct shoe size?
Measure your foot length and compare it to the size chart on each product page. When in doubt, we recommend sizing up half a size.
Do your shoes run true to size?
Most HappyWalk shoes run true to US sizing. Check individual product pages for specific sizing notes.
Are your products authentic?
Yes! All HappyWalk products are 100% authentic. We stand behind the quality of every pair we sell.
💳 Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, and Google Pay.
Is my payment secure?
Yes! We use SSL encryption and all payments are processed through Shopify's secure gateway. We never store your card details.
Do you offer buy now, pay later?
Yes! Shop Pay Installments may be available at checkout to split your purchase into easy payments.
📞 Still Have Questions?
- 📧 support@happywalk.shop
- 📞 +1 909-394-3338
- 📍 844 W Arrow Hwy B, San Dimas, CA 91773, United States