Privacy policy

At HappyWalk, we respect your privacy and are committed to protecting the personal information you provide when using our website, happywalk.shop.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

When you visit or make a purchase from our website, we may collect information such as:

Name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Order details
Account information, if you create an account
Information you provide when contacting our customer support team

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and website usage information.

2. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Process payments
Deliver purchased products
Provide order confirmations and updates
Respond to customer service requests
Process returns and refunds
Improve our website, products, and services
Prevent fraudulent or unauthorized transactions
Comply with applicable legal and regulatory requirements

3. Payment Information

Payments are processed through secure payment processing services.

HappyWalk does not intentionally store your complete payment card information on our website. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the shopping experience.

You may be able to control or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.

5. Sharing of Information

We may share necessary information with trusted service providers that help us operate our business, including:

Payment processors
Shipping and delivery providers
Website and ecommerce service providers
Customer support and technology providers
Fraud prevention and security services

We only share information when reasonably necessary to provide services, operate our business, process transactions, protect our customers, or comply with legal obligations.

We do not sell your personal information as part of our ordinary business operations.

6. Order and Shipping Information

To fulfill an order, we may provide necessary customer information to shipping and delivery providers. This may include your name, shipping address, phone number, and order information.

This information is used to deliver your purchased products and provide delivery-related services.

7. Marketing Communications

If you choose to receive promotional communications from us, we may send you information about products, offers, or updates.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in the communication or by contacting us.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Third-Party Services

Our website may use third-party services to process payments, provide shipping services, analyze website activity, or support our ecommerce operations.

These third parties may process information according to their own privacy policies and terms.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the information below.

12. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, complete transactions, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.