Refund policy

At HappyWalk, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may return the item according to the terms below.

1. 30-Day Return Window

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must meet all of the following requirements:

The item must be new and unused.
The item must be in its original condition.
The item must include all original parts, accessories, and packaging when applicable.
The return request must be made within 30 days of delivery.

2. No Exchanges

We currently do not offer exchanges.

If you need a different item, size, or product, you may return the original eligible item for a refund and place a new order separately.

3. Return Cost

Return Fee: $0

HappyWalk does not charge a return fee for eligible returns.

Restocking Fee: None

There is no restocking fee for eligible returned items.

4. How to Request a Return

To start a return, please contact us before sending the item back.

Please provide:

Your order number
The name of the item
The reason for the return
Any relevant details about your order

Email: support@happywalk.shop
Phone: +1 909-394-3338

Our customer support team is available Monday through Friday, 9:00 AM–5:00 PM.

5. Return Address

After your return request is approved, we will provide the appropriate return instructions and return address.

HappyWalk
844 W Arrow Hwy B San Dimas, CA 91773 United States

Please do not send a return to this address before contacting us and receiving return instructions.

6. Refunds

Once we receive and inspect the returned item, we will process your refund.

Refund Processing Time: Within 5 business days after we receive the returned item.

Approved refunds will be issued to the original payment method used for the purchase.

Please note that after we issue the refund, the time it takes for the funds to appear in your account may depend on your bank or payment provider.

7. Items Not Eligible for Return

Items that are used, damaged after delivery, altered, or returned in a condition that does not meet the return requirements may not be eligible for a refund.