Refund policy
Return Eligibility
At Happy Walk, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.
To qualify for a return, items must:
- Be unworn and unused
- Be in their original condition
- Include all original packaging, tags, and accessories
- Not show signs of damage caused by improper use
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review your request and provide a suitable resolution.
Refunds
Once your returned item is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be processed back to the original payment method within 3–5 business days.
Depending on your financial institution, it may take additional time for the refund to appear in your account.
Exchanges
Customers may request an exchange for a different size or replacement item, subject to product availability.
Non-Returnable Items
Returns may not be accepted for:
- Used or worn products
- Products returned after the 30-day return period
- Products missing original packaging or accessories
- Items damaged due to customer misuse
Return Shipping
Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
Return Address
Happy Walk
844 W Arrow Hwy Unit B
San Dimas, CA 91773
United States
Contact Us
For all return and refund requests, please contact:
Email: support@happywalk.shop
Phone: +1 (909) 394-3338