Return & Refund Policy
Last Updated: June 2026
At Happy Walk, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below.
Return Eligibility
To be eligible for a return, the following conditions must be met:
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The return request must be submitted within 30 days of receiving your order.
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The item must be unused, unworn, and in its original condition.
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The item must be returned in its original packaging, including tags, accessories, and any promotional items received with the purchase.
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Proof of purchase or order confirmation must be provided.
Items that do not meet these requirements may not qualify for a refund.
Non-Returnable Items
The following items cannot be returned or refunded:
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Gift cards
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Final sale or clearance items
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Personalized or customized products
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Products damaged due to misuse, improper care, or normal wear and tear
Return Process
To initiate a return:
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Contact our customer support team at support@happywalk.shop.
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Include your order number and reason for the return.
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Our team will review your request and provide return instructions if approved.
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Ship the item back using the instructions provided.
Returns sent without prior authorization may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to:
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A defective product
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A damaged item received
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An incorrect item shipped by Happy Walk
Customers are responsible for return shipping costs unless otherwise required by law.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We will review the claim and work to provide a replacement, exchange, or refund when appropriate.
Exchanges
We currently offer exchanges for eligible items, subject to product availability.
If you wish to exchange an item for a different size or style, please contact our support team for assistance.
Late or Missing Refunds
If you have not received your refund:
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Check your bank account again.
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Contact your credit card company, as processing times may vary.
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Contact your bank for additional information.
If you have completed these steps and still have not received your refund, please contact us.
Order Cancellation
Orders may be canceled before they are processed for shipment.
Once an order has been shipped, it cannot be canceled and must follow the standard return process.
Contact Information
If you have questions regarding returns or refunds, please contact us:
Happy Walk
Email: support@happywalk.shop
Phone: +1 462-524-5483
Address: 682 Broadway, New York, NY 10012